Togo's ANID Inaugurates Biometric ID Complaint Committees in Lacs Prefecture

Committees Established to Ensure Fair Biometric Enrollment

Togo's National Identification Agency (ANID) has officially inaugurated Local Complaint Management Committees (CCGPs) in the Lacs prefecture, located within the Maritime region. The committees were formally appointed and received training on Tuesday, November 4, and Wednesday, November 5, 2025. This initiative marks a significant step in supporting the country's ongoing biometric identification project.

The primary role of these newly formed committees is to ensure the efficient and transparent processing of any complaints or concerns related to the biometric enrollment process. They are tasked with reviewing citizens' grievances and upholding principles of fairness, confidentiality, and non-discrimination throughout the identification procedure.

Part of the Broader WURI-Togo Project

The establishment of these complaint management bodies is an integral part of the larger West Africa Unique Identification for Regional Integration and Inclusion (WURI-Togo) project, which receives support from the World Bank. The overarching goal of the WURI-Togo project is to provide every resident in Togo with a state-recognized biometric identity. This unique identification is intended to facilitate improved access to essential social and financial services across the nation.

Captain Silété Roselin Devo, the Director-General of ANID, has urged local residents to actively participate in the ongoing enrollment process, emphasizing the importance of this national initiative.

Advancing Digital Identity and Inclusion

ANID is spearheading the e-ID Togo project, which aims to assign a Unique Identification Number (UIN) to every Togolese citizen and foreign resident. This number will be based on the capture of biometric data, including iris, face, and fingerprints, and biographical information. The project leverages the Modular Open Source Identity Platform (MOSIP) to build a robust and secure national e-ID system.

The e-ID project is a key component of the Togolese government's 2020-2025 roadmap, which seeks to modernize the country and establish it as a regional leader in digital technology. Expected benefits include enhanced access to basic social services, greater financial inclusion, and the ability to provide rapid humanitarian assistance and organize effective relief efforts in times of crisis. This initiative also addresses the significant challenge of a large portion of the population lacking formal proof of identity.