Fujitsu to Launch AI Chatbot with Generative AI for Japan Pension Service in April 2026

Fujitsu Enhances Japan Pension Service with Generative AI Chatbot

Fujitsu Limited has announced the development of a new AI chatbot service for the Japan Pension Service, integrating advanced generative AI capabilities. The project, which commenced in November 2025, is slated to begin operations in April 2026. This initiative aims to significantly improve the quality of consultations and streamline operational processes for the national pension system.

Automating Q&A and Expanding Language Support

The new chatbot represents an upgrade to the existing 'Pension Chatbot,' which currently handles pension-related inquiries and serves approximately 600,000 users annually. A key feature of the enhanced service is the use of generative AI to automatically generate and refresh Q&A materials. This addresses a significant operational challenge, as frequent pension reforms often require staff to manually update content multiple times a month. By automating this process, the system is expected to reduce staff workload and improve the accuracy and timeliness of responses.

Furthermore, the updated service will introduce comprehensive multilingual support. In addition to the current Japanese language version, the chatbot will offer assistance in English, Chinese, Korean, Portuguese, Vietnamese, and Tagalog. This expansion is designed to make pension services more accessible to Japan's diverse population and cater to a broader range of users.

Fujitsu's Uvance Model and Digital Transformation

The development aligns with Fujitsu's 'Uvance' business model, which focuses on solving societal issues and fostering better communication between people and organizations. The integration of generative AI is expected to enhance response accuracy and user satisfaction, while simultaneously reducing the burden on the Japan Pension Service staff.

The Japan Pension Service is actively exploring the expansion of its digital channels for consultations and inquiries. Fujitsu is committed to supporting these efforts by enhancing services tailored to the unique needs of both employers and individuals, promoting wider adoption of digital solutions, and facilitating an environment where various procedures can be completed online. This strategic move is part of a broader digital transformation to create a more seamless and trustworthy digital system for citizens.