Taki Kensetsu Kogyo's Transformation into a Multinational Workplace

In Chitose, Hokkaido, Taki Kensetsu Kogyo Co. is reflecting on its past and how it has evolved over the past nine years since two Vietnamese workers left shortly after joining. The company's president, Yuichi Taki, acknowledges his own shortcomings during that time, admitting that a lack of empathy contributed to their departure. He understands that differing cultures require a nuanced approach to workplace interactions—something the company has taken to heart as it has restructured itself to better accommodate foreign employees.

Currently, Taki Kensetsu Kogyo employs 34 foreign nationals out of a total of 70 employees, with a workforce representing 13 different countries including Laos, Sri Lanka, Indonesia, Russia, and the Philippines. The company's recognition of the urgent labor shortages in the construction sector has led to plans for hiring additional workers from countries like Kenya and Uzbekistan. Foreign employees contribute to construction projects for various local developments, such as a semiconductor facility for Rapidus Corp. and the Hokkaido Shinkansen Line. They work collaboratively in groups to facilitate communication, particularly using Japanese to enhance their language skills.

Among these employees is Phan Cong Tien from Vietnam, who has been with Taki Kensetsu Kogyo for eight years. He overcame initial challenges related to language and job expectations, and now he actively supports newcomers while pursuing his dream of a fulfilling life in Japan. Tien notes that hiring foreign workers necessitates extra effort on the company's part, but he believes this investment leads to improved business performance and increased hiring of Japanese workers.

To bolster support for foreign employees, the company has designated a staff member who assists them with various life and work challenges. Additionally, Taki Kensetsu Kogyo has developed bilingual manuals in multiple languages to guide employees in daily living and work-related procedures. The president has even proposed opening a Japanese language school and a multicultural restaurant to enhance the local community experience. Taki aspires to make Chitose a welcoming place for foreigners, believing that breaking down stereotypes and promoting understanding is essential for integration. He acknowledges that many Japanese people hold fears stemming from unfamiliarity with foreigners, and he emphasizes the importance of fostering meaningful interactions to bridge cultural gaps.