Online Counseling Platform Provides Crucial Support

A Dedicated Online Counseling Platform

For nearly three years, a specialized online counseling platform has been providing crucial support to science and technology workers in China. This platform, operated by the Psychological Emergency Volunteer Service Group under the China Association for Science and Technology, has handled over 420,000 inquiries through phone calls and messages.

Launched in late May 2022, the hotline operates daily from 8 am to 2 am, divided into three six-hour shifts. Accessible via a mini program on WeChat, China's leading social media app, the platform connects science and technology workers with over 100 volunteer therapists.

These volunteers, who have backgrounds in scientific research and are certified therapists, offer a unique understanding of the challenges faced by science workers. They provide empathetic support and guidance, addressing issues such as cognitive fatigue, exhaustion, and difficulties in interpersonal relationships.

The platform's success highlights the growing need for mental health support among science and technology workers. Tang Yicheng, executive secretary-general of the Psychological Emergency Volunteer Service Group, emphasizes the importance of public psychological science literacy and the need to train more mental health professionals to meet the rising demand.

By providing accessible and specialized support, this online counseling platform serves as a vital lifeline for science and technology workers, helping them navigate the complexities of their demanding careers and promoting their mental well-being.