Americans Prefer AI Over CPAs for Tax Filing Assistance

Filing taxes remains a dreaded task for many Americans, and a new study indicates that almost half feel more comfortable seeking help from artificial intelligence rather than relying on human tax professionals. The survey of 2,000 U.S. adults conducted by Invoice Home found that a significant portion of respondents expressed a preference for computerized assistance over certified public accountants, reflecting a broader lack of confidence in navigating tax returns.

In addition to these findings, the study showed that only about 40% of Americans feel confident handling their own tax filing. As tax season officially begins, the Internal Revenue Service has stepped in to emphasize simple, step-by-step instructions for filing returns, noting that people should first determine whether they even need to file in the first place, before considering a refund.

Industry experts, like Petr Marek, CEO and co-founder of Invoice Home, argue that the move toward digital tax filing is partly due to the influence of social media and the modern habit of scrolling through online content, which often leads individuals to avoid necessary but monotonous tasks. With tax season officially in progress and a tight deadline looming, the IRS urges taxpayers to remain cautious of scams by selecting qualified professionals vetted through reputable channels, ensuring they avoid fraudulent schemes while filing electronically.