Community Organizer's Experience at Chicago Airport

Marzena Zukowska, a community organizer, faced a challenging experience at Chicago O'Hare airport due to the new eVisa system implemented by the UK government. Airline staff questioned their immigration status for over an hour, despite Marzena being a settled UK resident.

Marzena, who holds dual Polish and US nationality, was traveling back to Manchester from Chicago on a Tap Portugal flight. The airline staff insisted on seeing physical proof of their visa, even though Marzena explained that they had settled status and it was only available digitally.

The situation became tense as Marzena tried to explain the new system to the airline staff, who were unfamiliar with the changes. Marzena was worried that they would miss their flight and a crucial medical appointment.

Finally, after showing the UK visas and immigration website on their phone, Marzena was allowed to board the plane. However, this experience highlighted the challenges faced by foreign nationals with eVisas, particularly those with limited access to technology or language barriers.

The Home Office has acknowledged concerns about the new system and is working with airlines and international stakeholders to ensure a smooth rollout. They have also set up a 24/7 support service for carriers and passengers.