Customer Seeks Refund After Discovering Poodle with Cropped Ears and Eyeliner

A customer in East China's Zhejiang Province named Cai purchased a poodle for 18,888 yuan ($2,654) from a popular kennel with 5 million followers online. However, upon receiving the dog, Cai was shocked to discover that its ears had been cropped and its eyes had been outlined with eyeliner, leaving behind scabbing and scars.

Cai felt misled, as she had not been informed of these alterations prior to her purchase. She questioned the seller's transparency and suspected that they had intentionally concealed information to justify the high price. In a conversation shared by Cai, the seller defended their actions, stating, "The customer didn't ask, so I didn't say." They claimed that the makeup was merely to enhance the dog's appearance for photos and that the ear cropping was a trendy style known as "Mickey ears."

Cai is now seeking a resolution and has expressed her desire for a refund and a public apology from the seller. However, the seller's policy clearly states, "Buyers cannot return or exchange for any reason." As of now, the seller has agreed to Cai's request to keep the dog without returning it.